We want you to be happy with Lumama. If you find our platform isn't the right fit for your child, you can request a full refund within **7 days** of your first payment, provided no more than 2 lessons have been completed.
You may cancel your subscription at any time. Upon cancellation, you will not be charged for the next billing cycle. We do not provide pro-rated refunds for partial months of use.
To request a refund, please email billing@lumama.com with your transaction ID. Refunds will be processed back to the original payment method (M-PESA or Card) within 5–10 business days.